Terms of service

This website is operated by Basak Agaoglu. Throughout the site, the terms “we,” “us,” and “our” refer to Basak Studio. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

1. Product Information

Each product is made by hand and may have slight variations. These differences are part of the charm of handmade items and are not considered defects.

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your screen’s display will perfectly reflect the actual product.

2. Orders & Payments

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors. All prices are listed in usd and are subject to change without notice.

3. Custom Orders

Due to the custom nature of our products, all sales are final unless an item arrives damaged or defective (see our Return & Refund Policy).

4. Shipping

Shipping timelines vary depending on the item and destination. We are not responsible for delays due to carriers, customs, or other circumstances outside our control.

5. Intellectual Property

All content on this site including images, text, logos, and designs is the property of Basak Agaoglu and may not be copied or used without our permission.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how your personal information is handled.

7. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page, and continued use of the site after updates constitutes your agreement to the revised terms.